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A Message To Our Customers In The Wake Of The Covid-19 Outbreak

 

Dear Faithful Moving & Storage  Client,

Faithful Moving & Storage continues to assess the COVID-19 situation and we are working to ensure the safety of everyone.  Faithful Moving & Storage is monitoring all new information regarding the virus from the North Carolina Department of Transportation, the North Carolina Emergency Management Agency, the Center for Disease Control and more.

Concerning Faithful Moving & Storage Booked Client Moves:

At this time Faithful Moving & Storage has postponed a few of our current booked moves going into areas where there has been a mandatory executive order issued. We will continue operations while monitoring the ongoing situation on a day to day basis and will keep all of our customers updated daily. As our office staff is working remotely please allow us time to reach out to each customer.

We take this situation very seriously and plan to continue our present processes in which we clean and sterilize moving equipment after every job.  We are restricting all sick employees from working and are asking all clients to let us know if they are sick before we enter their homes or offices to protect all parties.

At this time, recommendations from state and federal health officials are focused on limiting international travel and on limiting gatherings in the immediate future.

To assist our clients, please see the following resources:

If anyone in your household or office has any respiratory illness, we ask that you please reschedule your appointment for a future date.

As we all grapple with the challenges of the COVID-19 virus, please know that Faithful Moving & Storage is committed to maintaining safe and healthy conditions for our employees and customers.

Our employees are currently working remotely (office staff) and we are haivng to reroute our trucks to stay out of the RED ZONES. This keeps you as well as us protected. Some of our laborers have been out due to being ill or havig a common cold so we are currently short staffed. We ask that you please allow us time to get your belongings to you safely. Every move will be delivered and our team will reach out if changes are made with your delivery windows.

As such, we are closely monitoring the ongoing COVID-19 coronavirus outbreak according to the guidelines and recommendations of the CDC (Centers for Disease Control and Prevention). All of our employees have been made aware of the best practices of sanitation and protocol for avoiding the spread or contraction of disease.

This includes:

1. Proper and frequent washing of hands

2. Sanitation of items and surfaces touched

3. Staying home if sick or ill!

Plan your move: Make an inventory

What We Are Doing Differently

We understand that this outbreak is adding extra stress and concerns to everyday life, so we are taking some additional actions that aim to help our customers.

– We will be offering FREE  rescheduling of moves booked with us until 05/01/2020

– If requested, our movers can wear gloves while they are moving your items. Please talk to one of our professional moving agents for more details.

– We are also happy to conduct a remote estimate over the phone if you have reservations about having someone enter your home.

We appreciate the trust that you place in Faithful Moving & Storage. We will continue to closely monitor the situation and take actions necessary to help keep our employees and customers safe while providing you the best possible moving experience.