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At Faithful Moving & Storage we believe our customer service pledge is more than just a statement, it’s a way of doing business. Business done the right way. We are including in this page, general information and forms that are helpful in understanding our collective roles in the services we offer and in case of any damage or stolen items. We believe our customers deserve to know our responsibilities when it comes to inter-state and intra-state moving. We pride ourselves in giving the customer want they want and need to make informed decisions when it comes to moving personal possessions, freight, business, and office items, employees and armed forces personnel. We also have a Moving Expert, K.W.Chandler that can be reached at either 800-331-5647 ext. 3206 or emailed at relocation@faithfulmovingandstorage.com to answer any of your questions about our products and services before, during and after the move has been completed.

Claim Form Letter

Faithful Moving & Storage Claim Form

Faithful Moving & Storage Claim Form Loss

Claims Process

Thank you for allowing Faithful Moving & Storage to service your recent relocation.

For your convenience, we have provided all claims forms as well as  information online to expedite your claim process. Please complete the claims forms above and proceed.

Receipt of your claim will be acknowledged and a claims adjustor will be assigned. Your claims adjuster will review the claim and contact you if necessary with any further instructions. All claims will be processed within 60 days from date of receipt.

Since all damaged items are subject to inspection, please do not proceed with any repairs and do not dispose of any damaged items. A “comments” section has been provided at the end of the claim form should you need to provide further explanation for any items or issues referenced in your claim.

Claims/Customer Service Department:

  • To reach the claims department on issues of loss of an item or a damaged item, e-mail claims@faithfulmovingandstorage.com or call 1-800-331-5647, Option 3207 prior to filing your claim. Monday through Friday, 8 am to 5 pm EST.
  • To file a claim on-line (U.S. domestic), please use the form below. 
  • To reach the Claim Services Department (for moves WITHIN U.S. or BETWEEN U.S. and Canada), e-mail claims@faithfulmovingandstorage.com or call 1-800-331-5647, Option 3207, Monday through Friday, 8 am to 5 pm EST.
  • To reach Customer Service for moves within the US or between US and Canada) email customerservice@faithfulmovingandstorage.com or call at 1-800-331-5647, Option 3202, Monday thru Friday, 8 am to 8 pm EST.